Key/Dongle Technical Notes

Questions and Answers

1. How do I use my ADB key (dongle) in OS 9 with an iMac, G4, or G5 Macintosh, which does not have an ADB port?

   Use the iMate from Griffin Technologies. This USB-to-ADB adapter lets you continue using your ADB devices, including keyboard, mouse, and the keys for IPLab and ONE-Dscan/Mac (a.k.a. IPLab Gel/Mac).

   To use the iMate with your ADB key, please download the iMate drivers from the Griffin Technologies website (http://www.griffintechnology.com/support/imate/). Install those drivers and restart your computer.

   You can also contact BD Biosciences Bioimaging (301-340-7320 or iplab_sales@bd.com) and arrange to swap your ADB key for a USB key.

   The Griffin drivers do not currently work under OS X. If you are running OS X, please swap your ADB key for a USB key.

   Tech Note ID# 4, last modified on December 31, 1969.

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2. How do I fix the error that says, "The software needed to use the USB device 'USB Token' cannot be found?"

   The full error message is:

   "The software needed to use the USB device 'USB Token' cannot be found. Please refer to the device documentation to install the necessary software."

   The USB token is the key, or dongle, that makes IPLab work. To fix this, install IPLab version 3.2.4 or later. That will put the USBSentinel extension in the System: Extensions folder. After installing IPLab, you must restart the computer. You will then be able to use IPLab.

   If you get a similar error message for a different USB device, you must install the extension that came with that piece of hardware. Restart the computer after installing the new extension. Please read the hardware's documentation.

   Tech Note ID# 7, last modified on December 31, 1969.

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3. IPLab for Windows cannot find the key, and only runs in Eval (evaluation) mode. How do I fix this?

   1. First, you must put the security key into the computer's USB or parallel (printer) port. Please make sure the key is plugged solidly into the port.
      • If you did that, but IPLab told you that the key was not found and IPLab will run in Eval (Evaluation) mode, then you need to install the Sentinel driver to make the security key work. This driver is required by Windows XP, 2000, and NT.
   2. Log in as an administrator. You may need to contact your system administrator if you do not currently have these privileges.
   3. The current IPLab installer installs the Sentinel key drivers for you, so run it again. Directions for older versions of IPlab are below.
   4. Restart your computer when the installer tells you to do so.

   Issues with IPLab v3.6.5a and earlier with Windows XP Service Pack 2:

   • Technical Details of the Problem:
     • Sentinel drivers use UDP port 6001 to communicate with their hardware keys. The Windows XP Service Pack 2 installs a firewall that prevents the Sentinel drivers from opening this port. More information about this can be found at http://c3.safenet-inc.com/Display_Results.asp?DocId=3709
   • Solution:
     • This problem can solved by installing the latest version Sentinel drivers (version 7.1). The following steps are highly recommended to solve this problem.
       1. Uninstall existing versions for Sentinel drivers. To perform this task: go to Control Panel -> Add/Remove Programs and select Sentinel drivers listed for uninstalling.
       2. Download "SSD Cleanup" utility from the following link. http://www.safenet-inc.com/support/tech/sentinel.asp. This utility cleans up the system and removes leftover Sentinel driver files. This is an important step and cannot be skipped.
       3. Restart the machine after step 2.
       4. Remove your USB keys from the port and install Sentinel driver version 7.1. It can be downloaded from the following link: http://www.safenet-inc.com/support/tech/sentinel.asp. At the end of installation the installer would give directions on opening the ports required for sentinel drivers to work.
       5. Restart the machine. Attach the USB keys and start IPLab. IPLab should work in the normal mode.

   Issues with Parallel port keys:

   • It is possible to connect a parallel port key to another parallel port device (such as a Zip drive), but on rare occasions this does not work. If IPLab cannot find your key, please try plugging the key alone directly into the parallel port.

   Old Installers (IPLab versions earlier than 3.0):

   • Old IPLab installers may not install the Sentinel drivers for you. However, we did provide it along with IPLab.
     1. You can find the Sentinel installer on the IPLab CD or diskettes:
        • If you have an older version of IPLab on CD, go to the "Software Library\ IPLab Sentinel NT Driver" directory (also called "SW_LIbSentinel Driver NT").
        • If you have an older version of IPLab on diskette, then insert Disk 3.
     2. Run SETUPx386.EXE.
     3. Choose Install Sentinel Driver from the Functions menu.
     4. Restart your computer.

   Tech Note ID# 14, last modified on December 31, 1969.

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4. The software key (dongle) doesn't work under Windows XP or 2000. What's wrong?

   You need a more recent version of your software.

   Gene Profiler (and Gene ImagIR) 4.05 and later works under Win XP and 2000.

   ONE-Dscan 2.05 and later works under these operating systems. ONE-Dscan/Win was recreated as 1Dscan EX; all versions of 1Dscan EX work under Win XP and Win 2000.

   Earlier versions of Gene Profiler and ONE-Dscan will display a message that say they are operating in the evaluation mode. Contact BD Biosciences Bioimaging for details on updating your software (301-340-7320 or iplab_support@bd.com).

   Tech Note ID# 39, last modified on December 31, 1969.

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5. Can I get a USB key (dongle) for my iMac, G3, or G4 Macintosh?

   Yes. Please specify this when you order, and we will ship your order with a USB key.

   If you already have an ADB key, you can contact BD Biosciences Bioimaging and arrange to swap your ADB key for a USB key for an administrative fee + shipping. Contact BD Biosciences Bioimaging at 301-340-7320, or iplab_sales@bd.com.

   Note that the design of USB prevents the keys from plugging in line ("daisy-chaining") with other devices. If you have more USB devices than available ports you will need to add more ports by purchasing a USB hub.

   Tech Note ID# 42, last modified on December 31, 1969.

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